Shipping policy

By placing an order with Lace Apple Garden, you agree to the terms outlined below.

1. Processing Time

• Orders are processed within 2–5 business days (excluding weekends and holidays)
• Processing times may be extended during high-volume periods, sales, or holidays
• Once your order is processed, it will be shipped according to the selected shipping method

We reserve the right to delay processing due to suspected fraud, incorrect information, or unforeseen circumstances.

2. Shipping Time & Delivery Estimates

• Shipping times vary based on location and carrier
• Estimated delivery time: 3–10 business days after shipment (domestic)
• Delivery times are estimates only and are not guaranteed

Lace Apple Garden is not responsible for carrier delays, weather disruptions, or other factors outside our control.

3. Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected method
• Any customs duties, taxes, or import fees (for international orders) are the customer’s responsibility

4. Order Tracking

• Once your order ships, you will receive a tracking number via email
• It is the customer’s responsibility to monitor tracking and ensure availability for delivery

5. Incorrect Address / Failed Delivery

• Customers are responsible for providing accurate shipping information
• Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be reshipped
• We are not responsible for orders delivered to the wrong address provided by the customer

6. Lost, Stolen, or Delayed Packages

• Once an order has been handed over to the carrier, Lace Apple Garden is not liable for lost, stolen, or delayed packages
• If your tracking shows “delivered” but you did not receive your package, please contact the carrier directly

We recommend shipping to a secure location to prevent theft.

7. Damaged Packages

If your order arrives damaged, you must contact us within 48 hours of delivery at [your email] with:

• Your order number
• Clear photos of the damage and packaging

Failure to report within this timeframe may result in denial of your claim.

8. Split Shipments

• Orders containing multiple items may be shipped separately depending on availability
• You may receive multiple tracking numbers

9. Shipping Delays

We are not responsible for delays caused by:

• Postal service disruptions
• Weather conditions
• Customs clearance (for international orders)
• Incorrect shipping details provided by the customer